Sticks and stones may break my bones, but words can actually still really hurt my feelings!
Anne and Gabby share some personal accounts of past clients who came across a bit harsh. If you haven’t come across this yet, you most likely will. So our #BossBabes go over some very important ways to handle yourself next time it happens that could help you keep your client relationships intact.
- Be prepared to play the game. Your client likely doesn’t know what they’re looking for.
- Don’t be reactionary. Take time to think and process before you respond.
- Try to persuade your clients to schedule a directed session
- It’s hard, but try not to take the insensitive comments personally.